Big Rick's Auto Glass
Transforming Auto Glass Service in Tampa Bay with Modern Technology and Superior Customer Experience
Project Overview
Big Rick's Auto Glass needed a modern digital presence to streamline their service booking process and enhance customer communication. We delivered a comprehensive solution that transformed their business operations and customer experience.
Average rating across 500+ reviews
Average time to respond to inquiries
Successful auto glass repairs and replacements
Emergency service coverage
The Challenge
Big Rick's Auto Glass faced several operational challenges that were limiting their ability to provide efficient service and grow their business in the Tampa Bay area.
- 1Limited online presence making it difficult for customers to find and book services
- 2Lack of a comprehensive marketing strategy to attract new customers
- 3Limited ability to showcase customer reviews and testimonials
- 4No automated follow-up system for customer feedback and reviews
Our Solution
We implemented a comprehensive digital transformation strategy to modernize Big Rick's Auto Glass's operations and enhance their customer service capabilities.
Modern Website
Built a modern, mobile-responsive website with online contact form capabilities and service area mapping.
Review Strategy
Implemented a comprehensive review management strategy to build online reputation and increase customer trust.
Marketing Consulting
Provided strategic marketing guidance to improve brand visibility and attract more qualified leads.
The Results
Our digital transformation helped Big Rick's Auto Glass significantly improve their operations and customer service, leading to measurable business growth across the Tampa Bay area.
- 150% increase in online bookings within the first three months
- 2Average response time reduced from hours to under 30 minutes
- 3Customer satisfaction rating improved from 4.2 to 4.9 stars
- 430% reduction in scheduling conflicts and booking errors
- 575% increase in customer reviews and testimonials
- 640% improvement in service area coverage efficiency
- 720% increase in repeat customer rate
- 8Expanded service coverage across the entire Tampa Bay area